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How can I make a return?Updated 9 months ago

If you meet the requirements listed here, you must follow these steps to initiate the return process of your order:

  1. You have to email us to this email: [email protected] and indicate your order number, the service you are requesting (e.g. product exchange or a refund) and the reason you are requesting the return. You can return all or only a part of your order.
  2. You will receive an email from our customer service. You will then be told how to proceed with the return. 

IMPORTANT: You should not send anything until the customer service tells you the return address.

Please note that:

  • La Mujer Eco is not responsible for orders that are returned without a tracking number.
  • If it has been 30 days since you received your purchase, unfortunately we are unable to offer a refund or exchange.
  • The customer is responsible for covering any costs that returning the package to our warehouse may incur.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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