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How can I make exchanges and returns?

Can I modify or cancel my order after I placed it?

I have not received my order confirmation, what should I do?

How can I check the status of my order?

I received a defective item, what should I do?

I received an incorrect order, what should I do?

Can I change my delivery address after placing my order?

Orders

What materials are our products made of?

Care and washing instructions

Size of our products

Period Bikini Sizes

Period Panty Sizes

Incontinence panty sizes

Period thong sizes

Do the products have fragrances?

Will I see stains on products after use?

Is it hygienic to use reusable period products?

Can I choose different pad prints or colors in my panties when wearing a pack?

Why shouldn't I use fabric softener or bleach?

What can I do if my products smell after use?

My period panties have become stained over time, what can I do?

Products

What is your return policy?

How can I make a return?

I have returned my order, how long will it take to get my money back?

How can I exchange an item?

My period panties have become stained over time, Does the warranty or return apply?

Returns and Refunds

What payment methods are available?

How can I use a promotional code?

I can't use a promotional code I received, what should I do?

Why have I been charged twice when purchasing through the website?

Payments

Shipping information

What are the general shipping deadlines?

Do you have a physical store?

What are the shipping costs?

When will I receive my order?

Shipping and Delivery

How do period bikinis work?

How should I wash and dry them?

How long can I wear it for?

What is the absorbency of the swimsuit?

When is it not recommended to wear a menstrual bikini?

How many years can I wear my period bikini?

What material is it made of?

How do I know which size to choose?

Will the blood come out of the swimsuit into the pool or the sea?

Do I have to change my swimsuit every time I swim in the water?

Does the swimsuit swell when it comes in contact with water?

Does it smell after bathing in water?

Is the swimsuit bottom only or does it include the top?

Doubts about Period Bikinis

How do period panties work?

How long can I wear them for?

Do they work if I have a very heavy flow?

How many will I need for each menstrual period?

What is the difference between classic and seamless panties?

What is the difference between period and incontinence panties??

Do all your period panties have the same level of absorbency?

Will I feel wet if I wear period panties?

How do I know my period panty size?

Can they be used as swimsuits?

Can they be used for postpartum?

Can they be used to practice sports?

Doubts about Period Panties

How do pads and panty liners work?

How do I wear them?

Will I stain the rest of my clothes if I wash them in the washing machine?

If I'm away from home, where can I store pads or panty liners so they don't smell or stain?

What material are they made of?

How many years can I use my pads and panty liners?

Do they feel the same as disposable pads or are they uncomfortable?

Can I sleep with a cloth pad and not stain?

Questions about Reusable Pads and Panty Liners

FIND MY ORDER 🛒

HOW TO CHOOSE THE RIGHT SIZE? 🩲

HOW CAN I MAKE AN EXCHANGE? 🔄

ECO WOMAN's RETURN POLICY 🌷

Here you will find everything you need about shipping, delivery and ordering.

Information about our stock availability, products and their proper care

Here you will find everything you need to know about our return policies and processes.

Paying for your online purchase has never been easier!

All about shipping and delivery times and procedures

Solve your doubts about pads and panty liners

Thank you very much for your order at ECO WOMAN 🌸. If you made a purchase and are looking for updates about it, please use our newest tool: Track your order. To access, use the email used for the purchase and the order number (visible in the confirm

Thank you very much for your order at ECO WOMAN &#x1F338;If you made a purchase and are looking for updates about it, please use our newest tool: <a class="fr-strong" href="https://theecowoman.com/apps/trackorder?tracking_number=">Track your order</a>To access, use the email used for the purchase and the order number (visible in the confirmation email you received after the purchase).There you will immediately see the status of the order and, in case the order is ready or already shipped, you can easily click and follow all the updates from the courier as in the example below.Processing time:All orders are stored and shipped from our warehouse in Valencia.&#xA0;The average order processing time is 1 business day. Please note that we do not ship on weekends or holidays.Holidays and vacations may affect shipping times.When you receive your order confirmation you will be informed of the approximate delivery date. In the event that it is not in stock but it is anticipated that we will have it soon, we will inform you of such circumstance and should you proceed with the purchase the delivery date may vary attending to this circumstance.Shipments:Average delivery times are around 24-48 hours, once the order has been processed and dispatched.&#xA0;We cannot guarantee delivery times but we will do our best to ensure that the shipping companies meet these deadlines.Delivery times to the Balearic Islands, Canary Islands, Ceuta and Melilla are around 2-5 days once the order has been processed.&#xA0;We can deliver to the countries listed in the shipping address on the checkout page. However, for possible deliveries to other locations, please contact us at the following e-mail address: <a data-fr-linked="true" href="mailto:info@lamujereco.com">info@lamujereco.com</a>.&#xA0;Shipping costs/company:&#xA0;To ship orders we use Correos Express and Correos.&#xA0;Shipping to Spain Peninsula: 3,99&#x20AC; (Free from 60&#x20AC;).Shipping to Balearic Islands: 5,99&#x20AC; (Free from 100&#x20AC;).Shipping to Canary Islands: 8,99&#x20AC; (Free from 100&#x20AC;).

PERIOD PANTIES. Each of our panties has its size chart indicating the centimeters of the hip and waist so you can know exactly which one to choose. Depending on the model there may be small variations, so we recommend you always follow the size chart

IF YOU HAVE ALREADY RECEIVED YOUR ORDER AND WANT TO MAKE AN EXCHANGE:. You can always write us to chat or send an email to info@lamujereco.com so that we can help you choose before you make your purchase and avoid you having to manage an exchange. To

IF YOU HAVE ALREADY RECEIVED YOUR ORDER AND WANT TO MAKE AN EXCHANGE:<hr>You can always write us to chat or send an email to <a data-fr-linked="true" href="mailto:info@lamujereco.com">info@lamujereco.com</a> so that we can help you choose before you make your purchase and avoid you having to manage an exchange.&#xA0; To make an exchange you do not need to place a new order. The exchange is managed with home collection at no additional cost.&#xA0; The order can only be exchanged if it has NOT been used.&#xA0; If you still received your product and you want to exchange it, please write to us at&#xA0; <a data-fr-linked="true" href="mailto:info@lamujereco.com">info@lamujereco.com</a>. To manage your exchange, please provide us with this information in this order as part of our protocol: &#xA0;(All the requested data are REQUIRED to proceed with the exchange) &#xA0;Order number (7 digits) and email address used for the purchase.&#xA0; &#xA0; &#xA0; What are you returning? &#xA0; &#xA0; What would you like to receive? &#xA0;2. Tell us the address where you wish to receive the package. &#xA0;3. Tell us in detail the reason/reason for the exchange by answering the following: <ul><li>&#xA0; &#xA0; Did you choose according to the size chart?</li><li>&#xA0; &#xA0; Did you choose according to our recommendation?</li><li>&#xA0; &#xA0; Other (please tell us the reason)</li></ul> &#x27A1;&#xFE0F; In case you do not want the size change and want a return or an order change with shipping to the Canary Islands or Balearic Islands the management process is different and would include the cost of returning the product. &#x27A1;&#xFE0F; Please answer the requested data when you are available to receive the change, because once the change enters the system can not be canceled. All exchanges are made within 30 days of receiving the order and the products must NOT have been used.&#xA0; IF YOU MADE A MISTAKE IN YOUR ORDER AND WISH TO MAKE AN EXCHANGE: Email us at <a data-fr-linked="true" href="mailto:info@lamujereco.com">info@lamujereco.com</a> with your order number and the change you would like to make. Normally, orders are processed automatically within a few minutes, so our customer support will verify that the order has started to be prepared or not. It depends on that we can manage your change. If your order has not started to be prepared, we can help you with the exchange without any problems. If your order is already prepared or packed, to manage your exchange, please provide us with this information in this order as part of our protocol: (All requested data are REQUIRED to proceed with the exchange). &#xA0;Order number (7 digits) and email address used for the purchase.&#xA0; &#xA0; &#xA0; What are you returning? &#xA0; &#xA0; What would you like to receive? &#xA0;2. Tell us the address where you wish to receive the package. &#xA0;3. Tell us in detail the reason/reason for the exchange by answering the following: <ul><li>&#xA0; &#xA0; Did you choose according to the size chart?</li><li>&#xA0; &#xA0; Did you choose according to our recommendation?</li><li>&#xA0; &#xA0; Other (please tell us the reason)</li></ul>

Returns. All Ecowoman products come with a 30-day Sustainable Period Guarantee. This means you can try your first products without any risk, and all other products that are in unused and in the same condition as received are returnable. Here's what y

Returns<hr>All Ecowoman products come with a 30-day Sustainable Period Guarantee.This means you can try your first products without any risk, and all other products that are in unused and in the same condition as received are returnable.&#xA0;Here&apos;s what you need to do to make sure your order is returnable:Wash and try *one product* from your order. If you ordered a pack or more than one product, don&apos;t wash it all, or you won&apos;t be able to return the rest if they don&apos;t work for you at the end.&#xA0;Try it out! If you&apos;re not convinced, don&apos;t worry. Write us an email with the subject &quot;return&quot;.The process will start as follows:1. You have to go to the <a href="https://theecowoman.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Contact Form</a> and tell us your order number, the service you are requesting (e.g.: product or size exchange, return) and the reason why you are requesting the return. You can return all or part of your order.You will receive an email from our customer service. From here you will be told how to proceed with the return/exchange (IMPORTANT: Do not send anything until customer service tells you the return address).Note: Ecowoman is not responsible for orders that are returned without a tracking number.If 30 days have passed since your purchase, unfortunately we are unable to offer a refund or exchange.The customer is responsible for covering any costs that returning the package to our warehouse may incur.Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 5-10 days.Late or Missing Refunds (if applicable)If you have not yet received a refund, first check your bank account again.There is often some processing time before a refund is posted.If you still have not received your refund, please contact us at <a data-fr-linked="true" href="mailto:info@lamujereco.com">info@ecowoman.com</a>.Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at <a data-fr-linked="true" href="mailto:info@lamujereco.com" id="isPasted">info@ecowoman.com</a> for the return address of the order.ShippingYou will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable.

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