All exchanges and returns are managed quickly through our Returns & Exchanges Portal. How to apply: Access our portal, enter your order number and email, select the items, and follow the instructions.

All exchanges and returns are managed quickly through our <a href="https://returns.reveni.io/ecowoman-2" class="fr-green">Returns &amp; Exchanges Portal</a>.<h4 data-path-to-node="27" id="a-size-exchanges">A) Size Exchanges</h4><ul><li data-path-to-node="28,0,0" style="font-size: 16px;">You have 30 calendar days from delivery to request an exchange.</li><li data-path-to-node="28,1,0" style="font-size: 16px;">The first size exchange is FREE. A second size exchange on the same order costs &#x20AC;4.90.</li><li data-path-to-node="28,2,0" style="font-size: 16px;">Items must be unused, unwashed, with original tags and packaging intact.</li></ul><h4 data-path-to-node="29" id="b-first-purchase-guarantee">B) First Purchase Guarantee</h4><ul><li data-path-to-node="30,0,0" style="font-size: 16px;">If this is your first order, you can wash and try 1 single item during your cycle.</li><li data-path-to-node="30,1,0" style="font-size: 16px;">If it doesn&apos;t meet your expectations, request a refund through the portal within 30 days. For hygiene reasons, you DO NOT need to return the used item&#x2014;you keep it, and we refund its price.</li><li data-path-to-node="30,2,0" style="font-size: 16px;">Packs: Try only 1 item. The remaining items in the pack must be returned unused, unwashed, and with original tags attached to receive a full pack refund.</li></ul><h4 data-path-to-node="31" id="c-standard-return-for-refund">C) Standard Return for Refund</h4><ul><li data-path-to-node="32,0,0" style="font-size: 16px;">You have 30 calendar days from delivery to request a return.</li><li data-path-to-node="32,1,0" style="font-size: 16px;">Products must be unused, unwashed, with original tags, and in re-sellable condition.</li><li data-path-to-node="32,2,0" style="font-size: 16px;">Refunds are not accepted for orders that have already undergone a size or product exchange.</li><li data-path-to-node="32,3,0" style="font-size: 16px;">Return shipping costs are covered by the customer (the exact cost is displayed in the portal before confirmation).</li></ul>How to apply: Access our <a href="https://returns.reveni.io/ecowoman-2" class="fr-green">portal</a>, enter your order number and email, select the items, and follow the instructions.

How to request an exchange or return step-by-step

Once returned items are received and inspected at our warehouse:. Original shipping fees paid at purchase are non-refundable.

Once returned items are received and inspected at our warehouse:<ol><li data-path-to-node="37,0,0" style="font-size: 16px;">You will receive an email notification confirming approval.</li><li data-path-to-node="37,1,0" style="font-size: 16px;">Refunds are issued to the original payment method used at checkout.</li><li data-path-to-node="37,2,0" style="font-size: 16px;">The credit will reflect in your account within 5 to 10 business days, depending on your bank.</li></ol>Original shipping fees paid at purchase are non-refundable.

Refund timelines and processing

After several months of regular use, you may notice lighter or reddish discoloration on the inner cotton lining. This is a natural reaction caused by the acidity of your menstrual fluid (pH) reacting with organic cotton dyes. It is not a manufacturin

After several months of regular use, you may notice lighter or reddish discoloration on the inner cotton lining.This is a natural reaction caused by the acidity of your menstrual fluid (pH) reacting with organic cotton dyes. It is not a manufacturing defect or sign of poor material quality.The garment retains 100% of its absorbency, hygiene, and safety.<ul><li style="font-size: 16px;">Warranty Coverage: The First Purchase Guarantee covers the initial 30 days. Natural pH discoloration after months of use is not covered under warranty.</li><li>Care Tip: Rinse garments in cold water immediately after use to help neutralize acidity before washing.</li></ul>

Discoloration or stains over time

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Here you will find everything you need to know about our return policies and processes.

Returns & Warranties

How to request an exchange or return step-by-step

Refund timelines and processing

Discoloration or stains over time