Orders & Shipping

Here you will find everything you need about shipping, delivery and ordering.

Shipping Times, Costs, and Tracking

All orders are prepared and shipped from our warehouse in Valencia (Spain) within an average of 1 business day (Monday to Friday, excluding weekends and holidays). Estimated Delivery Times (after leaving the warehouse):. Mainland Spain: 24 to 48 busi

How can I check the status of my order?

Once your order leaves our warehouse, you will automatically receive an email containing your tracking number and a link to the courier's website. Open your shipping confirmation email. Click on the tracking link or copy the tracking number into the

I haven't received my order confirmation, what should I do?

Purchase confirmation emails are sent automatically within minutes of completing payment. Check your spam folder for an email with the subject "Order Confirmation". If you haven't received it after 24 hours, there may have been a typo in the email ad

Modifying or canceling an order

Because orders are prepared very quickly in our warehouse, we cannot guarantee modifications or cancellations once an order has been placed. If your order has not entered preparation: Contact us immediately at [email protected] to request changes t

Delivery issues: Defective product or incorrect order

If you receive a defective item, a damaged product, or an incorrect item/size, we will cover all associated costs to resolve the issue. Email us at [email protected] with the following details:. Our team will respond within 24–48 business hours to