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Returns and Refunds

Here you will find everything you need to know about our return policies and processes.

What is your return policy?

At Ecowoman we want to make it easy for you to try any of our products, that's why we created our 30-day Sustainable Period Guarantee. This means that you can try any of our products risk free for 30 days, and if you don't like them, you can return t

How can I make a return?

If you meet the requirements listed here, you must follow these steps to initiate the return process of your order:. IMPORTANT: You should not send anything until the customer service tells you the return address. Please note that:

I have returned my order, how long will it take to get my money back?

Once we have received the returned product and the corresponding refund has been made, you will see it in your account within 2 to 7 business days, through the same payment platform you used for the purchase. If after that time, you do not see the mo

How can I exchange an item?

The exchange is managed with home collection at no additional cost. You only have to email us to [email protected] and provide us with the following information to help you:. In case you do not want to change the size/product and want a return or a c

My period panties have become stained over time, Does the warranty or return apply?

It may happen that after a period of time wearing your menstrual panties (3 months onwards perhaps), you might notice stains on them, even after washing them as directed. Unlike stains caused by poor washing, these are not traces of blood, but a disc