I received a defective item, what should I do?Updated a year ago

In Ecowoman, we want your experience with our products to be completely satisfactory, so we are very sorry about what happened with the product you received. 

In order to provide you with a solution, we need you to contact us via this email and provide us with the following information:

1. Order number
2. Pictures where you can clearly see the defect
3. How was the method of use and washing? 
4. Was the recommended pre-washing done?
5. How many units have you had a problem with?

Once we receive the necessary images and information, we will evaluate the incident and do our best to resolve the problem as soon as possible.