Return & Refund Policy. Returns. All Ecowoman products come with a 30-day Sustainable Period Guarantee. This means you can try your first products without any risk, and all other products that are unused and in the same condition as received are retu

Return &amp; Refund Policy<hr>ReturnsAll Ecowoman products come with a 30-day Sustainable Period Guarantee.This means you can try your first products without any risk, and all other products that are unused and in the same condition as received are returnable.Here&apos;s what you need to do to make sure your order is returnable:- Wash and try *one product* from your order. If you ordered a pack or more than one product, don&apos;t wash it all, or you won&apos;t be able to return the rest if they don&apos;t work for you in the end.- Try it out! If you&apos;re not convinced, don&apos;t worry. Write us an email with the subject &quot;return&quot;. The process will start as follows:1. Go to our contact form and tell us your order number, the service you are requesting (e.g. product or size exchange) and the reason why you are requesting the return. You can return your entire order or just a part of it.You will receive an email from our customer service. From here, you will be told how to proceed with the return/exchange (IMPORTANT: Do not ship us anything until our customer service tells you the return address).Note: Ecowoman is not responsible for orders that are returned without a tracking number.If 30 days have passed since your purchase, unfortunately we are unable to offer a refund or exchange.The customer will be responsible to cover any shipping costs that returning an item may cause.&#xA0; Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 5-10 days. Late or Missing Refunds (if applicable)If you have not yet received a refund, first check your bank account again. There is often some processing time before a refund is posted.If you still have not received your refund, please contact us at <a data-fr-linked="true" href="mailto:info@theecowoman.com">info@theecowoman.com</a>. Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at <a data-fr-linked="true" href="mailto:info@theecowoman.com">info@theecowoman.com</a> for the return address of the order. ShippingYou will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable.

How can I make exchanges and returns?

Thank you for shopping at Ecowoman!. We are currently working to prepare your order with great care so that it arrives where you ordered it. We have received your order and it is being processed, as you can see in your order summary. Please note that

Thank you for shopping at Ecowoman!&#xA0;We are currently working to prepare your order with great care so that it arrives where you ordered it. We have received your order and it is being processed, as you can see in your order summary.<img src="https://uploads.gorgias.io/r1WE86rbMKA6J4Mv/undefined-c1014819-e290-4173-aabd-13c9ac60818e" style="width: 300px;" class="fr-fic fr-dib">Please note that we cannot always guarantee cancellations or changes of delivery address or product.We know you want to receive your Ecowoman product now! So once your order has been placed and the purchased products are in stock, we will begin the shipping process immediately.&#xA0;Unfortunately, this means that we cannot cancel or make any changes to your order. This may affect:<ul><li>Addition or removal of items.</li><li>Change of color/size/model of items</li><li>Order cancellation request</li><li>Change of delivery address</li></ul>To check if any change or cancellation is still possible you can contact us through our contact form, by sending an email to <a data-fr-linked="true" href="mailto:info@lamujereco.com">info@ecowoman.com</a> or chat. If the order is not yet prepared, our team will process the cancellation/change as you request.In case the team confirms that no cancellation/change can be applied to your order, please follow these steps:For product exchanges/withdrawals, you will need to wait until you receive your order and initiate the return/exchange process.For delivery address changes, you will receive an email confirmation with tracking information once the package leaves our warehouse. At that time, you will be able to contact your local courier service to rearrange delivery details.

Can I modify or cancel my order after I placed it?

Thank you for being a valued customer and shopping at Ecowoman!. You will soon fall madly in love with the wonderful sustainable product you have purchased. We want the shopping process to be pleasant and as easy as possible for you. If you have prov

Thank you for being a valued customer and shopping at Ecowoman!You will soon fall madly in love with the wonderful sustainable product you have purchased. We want the shopping process to be pleasant and as easy as possible for you.If you have provided a correct email address during the checkout process at lamujereco.com, you will receive a confirmation email that includes your order number and a summary of the products purchased, shortly after you have placed your order. To find it easily, look for the subject line that says &quot;Order Confirmation&quot;.<img src="https://uploads.gorgias.io/r1WE86rbMKA6J4Mv/undefined-b2b9e72f-6e92-4b5d-8be3-d8095e505f54" style="width: 300px;" class="fr-fic fr-dib"> Also, try looking in the spam and/or junk mail folder of your email account.If you have not received a confirmation email within 24 hours of purchase, there is usually an error in the email address provided.&#xA0;In any case, please contact us so that we can send the confirmation email to the correct email address as soon as possible.

I have not received my order confirmation, what should I do?

We are very happy and can't wait for you to get your products!. If you need to check the status of your order, you can do it in a few clicks. You will only need the tracking number to check it. Go to this link, Type your email/phone and order number,

We are very happy and can&apos;t wait for you to get your products!If you need to check the status of your order, you can do it in a few clicks. You will only need the tracking number to check it. <a href="https://theecowoman.com/apps/trackorder?tracking_number=">Go to this link</a>, Type your email/phone and order number, or only type your tracking number.<ol><li style="font-size: 16px;">If your order has already been prepared and shipped out, you should have received an email, in which you will find your tracking number. This is usually sent 24H after the order has been placed.</li><li style="font-size: 16px;">To check where it is, copy your tracking number and paste it on the carrier&apos;s website.</li><li style="font-size: 16px;">If your order is going to the Canary Islands, Ceuta or Melilla, paste your tracking number on the Correos website <a href="https://s.correosexpress.com/SeguimientoSinCP/home">by clicking here</a>.</li><li style="font-size: 16px;">Once there, you will be able to find the details of when your order left the warehouse and all its movements. </li></ol>Remember that all orders are delivered within 24/48h on the peninsula. Orders to the Balearic Islands, Canary Islands, Ceuta and Melilla may take from 2 to 5 days to be delivered.

How can I check the status of my order?

In Ecowoman, we want your experience with our products to be completely satisfactory, so we are very sorry about what happened with the product you received. In order to provide you with a solution, we need you to contact us via this email and provid

In Ecowoman, we want your experience with our products to be completely satisfactory, so we are very sorry about what happened with the product you received.&#xA0;In order to provide you with a solution, we need you to contact us via this email and provide us with the following information:<ol><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Pictures where you can clearly see the defect</li><li style="font-size: 16px;">How was the method of use and washing?&#xA0;</li><li style="font-size: 16px;">Was the recommended pre-washing done?</li><li style="font-size: 16px;">How many units have you had a problem with?</li></ol>Once we receive the necessary images and information, we will evaluate the incident and do our best to resolve the problem as soon as possible.

I received a defective item, what should I do?

We are sorry that we made a mistake!. In order to help you and provide you with a solution for the incorrect product/size, or for an incomplete order, we ask that you write to us at this email, providing the following information:. What we can do for

We are sorry that we made a mistake!&#xA0;In order to help you and provide you with a solution for the incorrect product/size, or for an incomplete order, we ask that you write to us at this email, providing the following information:&#xA0;<ol><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Send us some photos showing the product you have received and clearly showing the size, as well as the label on the box.&#xA0;</li><li style="font-size: 16px;">If in your case, the error is because the order is incomplete, verify that the photos show the quantity you received.</li></ol>What we can do for you:<ul><li style="font-size: 16px;">In case the product you have chosen is in stock, we can send the replacement or the missing units in case it has arrived incomplete.</li></ul>Of course, you will not be required to make any additional payment and we will be happy to deliver the correct item free of charge if necessary.We work hard and carefully inspect all our shipments to avoid this type of problem and we sincerely appreciate your patience and cooperation in getting it resolved as soon as possible.

I received an incorrect order, what should I do?

Once the order has been placed, it is possible that the delivery address can be updated, but this will depend entirely on the status of your order. Please contact us at this email: info@ecowoman.com to provide the new and complete delivery address. T

Once the order has been placed, it is possible that the delivery address can be updated, but this will depend entirely on the status of your order.&#xA0;Please contact us at this email: info@ecowoman.com to provide the new and complete delivery address.The team will check if the modification is still possible:&#xA0;<ul><li style="font-size: 16px;">If the order has not yet been prepared for shipment, we will update the delivery address as you have requested.</li><li style="font-size: 16px;">If the order is already being prepared for shipment: Unfortunately, we will not be able to correct the delivery address at this time. In this case, we must wait for the delivery to be attempted and since the address is not correct, you will be able to change the address from the order tracking link provided (if you do not have a tracking link, please ask one of our customer service associates).</li></ul>

Can I change my delivery address after placing my order?

Please contact us at info@ecowoman.com or fill out the form below :)

Ecowoman

HOME

Here you will find everything you need about shipping, delivery and ordering.

Orders

What materials are our products made of?

Care and washing instructions

Size of our products

Period Bikini Sizes

Period Panty Sizes

Incontinence panty sizes

Period thong sizes

Do the products have fragrances?

Will I see stains on products after use?

Is it hygienic to use reusable period products?

Can I choose different pad prints or colors in my panties when wearing a pack?

Why shouldn't I use fabric softener or bleach?

What can I do if my products smell after use?

My period panties have become stained over time, what can I do?

Products

What is your return policy?

How can I make a return?

I have returned my order, how long will it take to get my money back?

How can I exchange an item?

My period panties have become stained over time, Does the warranty or return apply?

Returns and Refunds

What payment methods are available?

How can I use a promotional code?

I can't use a promotional code I received, what should I do?

Why have I been charged twice when purchasing through the website?

Payments

Shipping information

What are the general shipping deadlines?

Do you have a physical store?

What are the shipping costs?

When will I receive my order?

Shipping and Delivery

How do period bikinis work?

How should I wash and dry them?

How long can I wear it for?

What is the absorbency of the swimsuit?

When is it not recommended to wear a menstrual bikini?

How many years can I wear my period bikini?

What material is it made of?

How do I know which size to choose?

Will the blood come out of the swimsuit into the pool or the sea?

Do I have to change my swimsuit every time I swim in the water?

Does the swimsuit swell when it comes in contact with water?

Does it smell after bathing in water?

Is the swimsuit bottom only or does it include the top?

Doubts about Period Bikinis

How do period panties work?

How long can I wear them for?

Do they work if I have a very heavy flow?

How many will I need for each menstrual period?

What is the difference between classic and seamless panties?

What is the difference between period and incontinence panties??

Do all your period panties have the same level of absorbency?

Will I feel wet if I wear period panties?

How do I know my period panty size?

Can they be used as swimsuits?

Can they be used for postpartum?

Can they be used to practice sports?

Doubts about Period Panties

How do pads and panty liners work?

How do I wear them?

Will I stain the rest of my clothes if I wash them in the washing machine?

If I'm away from home, where can I store pads or panty liners so they don't smell or stain?